Privacy Policy

---

We value your trust. In order to honour that trust, English ICSE adheres to ethical standards in gathering, using, and safeguarding any information you provide. This privacy policy governs your use of the website 'englishicse.com' and its products and services managed by the company. Please read this privacy policy (‘Policy’) carefully before using the Website, our services and products, along with the Terms & Conditions provided in the Website. Your use of the Website or products (‘Services’), or registrations with us through any modes or usage of any products including through SD cards, tablets or other storage/transmitting device shall signify your acceptance of this Policy and your agreement to be legally bound by the same. If you do not agree with the terms of this Policy, do not use the Website or our products or avail any of our Services. 

User Info

The website/services/products obtains the information you provide when you register for the services or products. When you register with us, you generally provide (a) your name, age, email address, location, phone number, password and your ward’s educational interests; (b) transaction-related information, such as when you make purchases, respond to any offers, or download or use applications from us; (c) information you provide us when you contact us for help; (d) information you enter into our system when using the services/products, such as while asking doubts, participating in discussions and taking tests. The said information collected from the users could be categorized as “Personal Information”, “Sensitive Personal Information” and “Associated Information”. Personal Information, Sensitive Personal Information and Associated Information (each as individually defined under this Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (the “Data Protection Rules”)) shall collectively be referred to as ‘Information’ in this Policy. We may use the Information to contact you from time to time, to provide you with the services, important information, required notices and marketing promotions. We will ask you when we need more information that personally identifies you (personal information) or allows us to contact you. We will not differentiate between who is using the device to access the website or services or products, so long as the log in/access credentials match with yours. In order to make the best use of the website/services/products and enable your Information to be captured accurately on the website/services/products, it is essential that you have logged in using your own credentials. We will, at all times, provide the option to you to not provide the Personal Information or Sensitive Personal Information, which we seek from you. Further, you shall, at any time while using the services/products, also have an option to withdraw your consent given earlier to us to use such Personal Information or Sensitive Personal Information. Such withdrawal of the consent is required to be sent in writing to us at the contact details provided in this Policy below. In such an event, however, English ICSE fully reserves the right not to allow further usage of the website and provide any services/products thereunder to you. 

Automatically Collected Information

In addition, the products/services may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the services/products. As is true of most mobile applications, we also collect other relevant information as per the permissions that you provide. We use an outside credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purpose.

At the time you (on behalf of yourself and/or your ward) register with us for our services or during the term of services relating to our products/services, we may require camera and microphone access while you avail such products/services to improve the in-classroom experience. All video, audio and telecalls between you/your ward and our tutors/representatives/agents are recorded for quality and training purposes. These recordings shall not be shared with you/your ward for any reasons whatsoever. By agreeing to this Privacy Policy, you (on behalf of yourself and/or your ward) consent to our collection/ recording and use of your and/or your ward’s audio/video/telecall recordings and personal information for the above-mentioned purposes.

Use of your Personal Information

We use the collected Information to analyse trends, to conduct research, to administer the services and products, to learn about each user’s learning patterns and movements around the services and products and to gather demographic information and usage behaviour about our user base as a whole. Aggregated and individual, anonymized and non-anonymized data may periodically be transmitted to external service providers to help us improve the products and our services. We will share your information with third parties only in the ways that are described below in this Policy. We may use the individual data and behavior patterns combined with personal information to provide you with personalized content, and better your learning objectives. Third parties provide certain services which we may use to analyze the data and information to personalize, drive insights and help us better your experience or reach out to you with more value added applications, products, information and services. However, these third party companies do not have any independent right to share this information. We do not sell, trade or share your Information to any third party (except subsidiaries/affiliates of the company for related offerings) unless, we have been expressly authorized by you either in writing or electronically to do so. We may at times provide aggregate statistics about our customers, traffic patterns, and related site information to reputable third parties, however this information when disclosed will be in an aggregate form and does not contain any of your Personally Identifiable Information. English ICSE will occasionally send email notices, messages or contact you to communicate about our services, products and benefits, as they are considered an essential part of the services/products you have chosen. 

Security

We are concerned about safeguarding the information provided by you. We provide physical, electronic, and procedural safeguards to protect Information we process and maintain. Please be aware that, although we strive to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Cookie Policy

English ICSE sends cookies (small files containing a string of characters) to your computer, thereby uniquely identifying your browser. Cookies are used to track your preferences, help you login faster, and aggregated to determine user trends. This data is used to improve our offerings, such as providing more content in areas of greater interest to a majority of users. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Some of our features and services may not function properly if your cookies are disabled. By accepting cookies, you accept and agree that your device is at greater danger of being hacked or breached.